Refund Policy

At Remote Career Guides, we strive to provide high-quality digital products and excellent customer service. Because our guides are digital and delivered instantly, we have a no-refund policy in most cases. However, we understand that issues can arise, so we’ve outlined our policy below to ensure fairness for both you and us.

1. No Refunds for Downloaded or Opened Products

  • Once a guide is downloaded or opened, it is considered “used,” and we do not offer refunds or returns.
  • This policy is in place because digital products cannot be physically returned, and we cannot verify whether the product has been used or shared.

2. Exceptions to the No-Refund Policy

We may offer refunds in the following situations:

  1. Technical Issues:
    • If you are unable to download or access your guide due to a technical issue on our end, we will either fix the issue or provide a refund.
    • Please contact us through our Contact Page for assistance.
  2. Duplicate Purchases:
    • If you accidentally purchase the same guide more than once, we will refund the duplicate purchase. Please contact us with proof of the duplicate transaction.
  3. Incorrect Purchase:
    • If you purchased the wrong guide by mistake, contact us immediately (before downloading or opening the guide). We may offer a refund or exchange, depending on the situation.

3. How to Request a Refund

If you believe your situation qualifies for a refund under the exceptions above, follow these steps:

  1. Contact Us:
    • Visit our Contact Page and provide the following information:
      • Your name and email address.
      • The order number and date of purchase.
      • A detailed explanation of the issue.
  2. Wait for a Response:
    • We will review your request and respond within 3-5 business days.
    • If your request is approved, we will process the refund to your original payment method within 7-10 business days.

4. Preventing Issues Before Purchase

To avoid the need for refunds, we recommend:

  • Reading the Product Description Carefully: Make sure the guide is what you need before purchasing.
  • Checking System Requirements: Ensure your device can open and view the guide (e.g., PDF reader for PDF files).
  • Contacting Us with Questions: If you’re unsure about a guide, reach out to us before buying. We’re happy to help!

5. No Chargebacks

We ask that you do not file a chargeback with your bank or payment provider. Chargebacks can result in additional fees for us and may lead to your account being banned from future purchases. Instead, contact us directly through our Contact Page, and we’ll work with you to resolve any issues.

6. Changes to This Policy

We may update this refund policy from time to time. If we make significant changes, we’ll notify you through our website or email.

7. Contact Us

If you have questions about this policy or need assistance, please contact us. We’re here to help!